Smart DSP Audio Services
- Frequently Asked Questions -



Index :

MASTERING
MIXDOWN
ALL INCLUSIVE
AUDIO REPAIR




___________________

| MASTERING


How to export your tracks for Mastering ?

What is Mastering ?



What formats can your work with and export ?

We mostly work & export in :

- Format :  .wav

- Sample Rate : 44.1 kHz
- Bit Depth : 24 Bit (or 32 Bit Float)

We recommend sending files to work on in :
- Formats : .wav | .aifc
- Sample Rates : 44100 | 48000 Hz
- Bit Depths : 32 Bit Float | 24 Bit -- Not recommended : 16 Bit


We can export in :

- Formats : .wav | .aifc | .flac | .ogg | .mp3 | .caf | DDP | Image

- Sample Rates : 44100 | 48000 | 88200 | 96000 | 192000 Hz  -- Not recommended : 32000 | 22050 | 11025 Hz

- Bit Depths : 24 | 16 Bit -- Not Recommended : 8 Bit --If it's gonna be used in audio sessions : 32 Bit Float

 
Over & Downsampling when needed with Izotope RX 7 Standard
Dither when need with Studio One 4 Professional Dither


Contact us  if you have any questions !



What is Streaming Optimisation ? 

Due to nowdays digital distribution process and in consequence of having so many different platforms with different audio codecs & loudness normalisation process and targets;
Streaming Optimisation is requiered in order to have your music well translated to your listeners via those differents platforms.

We took the time to search and index technical datas about the majors streaming distribution platforms (e.g. Spotify, Youtube, Itunes, Tidal) including when available :
Their Loudness Normalisation Process
Their Loudness Normalisation Target Level
Their conversion codec(s)
The BitRate Type of their codec(s)
The BitRate speed of their codec(s)
The best format they recommend
... (Feel free to join the community and asks some techs if you wan't to learn more about this ! )

We analyzed the datas of the different platforms to come with a "universal" Streaming Optimised format/loudness target :
Fomart : .wav/.aif
Bit Depth : 24bit
Sample Rate : 44100Hz
Loudness Integrated : -14 LUfs (+/- 0.5)
Loudness True Peak : -1 dB (+/- 0.2 in some cases)

Following your request, the option Streaming Optimisation may also include up to 2 customization for specific platforms (if you wan't a master fully optimised for Spotify or Tidal for example).


What is Stems Mastering ? 
Stems Mastering consists in sending over your main Groups/Buss instead of your Stereo mixdown.

We usually ask for the following stems (up to 8) :
KICK / DRUMS / BASS / MELO / VOX / SFXs / FXreturns

It will allow your technician to have more room for changes on specific elements without affecting the whole track, it's also a good way to do more transparently an eventual volume balance adjustment...

Since it's an additional step with deeper processing it implies an extra fee.



What is the usual turnaround ?
Once your order is approved, files & informations are well sent you should receive your delivery :

1 Track Mastering - 24 Hours
EP Mastering (2 to 4 Songs) - 2 Days
Album Mastering (10 to 15 Songs) - 1 Week

Notes :

Indicated turnarounds are safly estimated and you will usually receive your delivery earlier !

Turnarounds may be delayed if agreed between you and your technician in order's ticket. 



Price & Turnaround for bigger projects ?

We do offer discounts for bigger projects, contact us with your project details for know more.
Turnarounds details will be joined along the quote.



Do you include any revisions ?

Sure ! For mastering 1 revision by track is included.

If it's used and you're still not satisfied, a second one will be offered for free if the modification needed is due  to the technician processing while it will be charged an extra 5$ (USD) / Song if it concerns a previous issue already existing in your track.




___________________
| MIXDOWN

How to export your track(s) for Mixdown ? 

How to export your tracks for Mastering ?

What is Mastering ?



What formats can your work with and export ?

We mostly work & export in :

- Format :  .wav

- Sample Rate : 44.1 kHz
- Bit Depth : 24 Bit (or 32 Bit Float)

We recommend sending files to work on in :
- Formats : .wav | .aifc
- Sample Rates : 44100 | 48000 Hz
- Bit Depths : 32 Bit Float | 24 Bit -- Not recommended : 16 Bit


We can export in :

- Formats : .wav | .aifc | .flac | .ogg | .mp3 | .caf | DDP | Image

- Sample Rates : 44100 | 48000 | 88200 | 96000 | 192000 Hz  -- Not recommended : 32000 | 22050 | 11025 Hz

- Bit Depths : 24 | 16 Bit -- Not Recommended : 8 Bit --If it's gonna be used in audio sessions : 32 Bit Float

 
Over & Downsampling when needed with Izotope RX 7 Standard
Dither when need with Studio One 4 Professional Dither


Contact us  if you have any questions !



What is the usual turnaround ?
Once your order is approved, files & informations are well sent you should receive your delivery :

1 Track Mixdown - 2/3 Days
EP Mixdown (2 to 4 Songs) - 5/6 Days
Album Mixdown (10 to 15 Songs) - Around 10 Days


Notes :

Indicated turnarounds are safly estimated and you will usually receive your delivery earlier !

Turnarounds may be delayed if agreed between you and your technician in order's ticket. 



Price & Turnaround for bigger projects ?

We do offer discounts for bigger projects, contact us with your project details for know more.
Turnarounds details will be joined along the quote.



Do you include any revisions ?

Sure ! For mixdown 2 revision by track are included.

If they are used and you're still not satisfied, a third one will be offered for free if the modification needed is due to the technician processing while it will charged an extra 5$ (USD) / Song if it concerns a previous issue already existing in your track.




___________________

|ALL INCLUSIVE


How to export your track(s) for Mixdown ?



What formats can your work with and export ?

We mostly work & export in :

- Format :  .wav

- Sample Rate : 44.1 kHz
- Bit Depth : 24 Bit (or 32 Bit Float)

We recommend sending files to work on in :
- Formats : .wav | .aifc
- Sample Rates : 44100 | 48000 Hz
- Bit Depths : 32 Bit Float | 24 Bit -- Not recommended : 16 Bit


We can export in :

- Formats : .wav | .aifc | .flac | .ogg | .mp3 | .caf | DDP | Image

- Sample Rates : 44100 | 48000 | 88200 | 96000 | 192000 Hz  -- Not recommended : 32000 | 22050 | 11025 Hz

- Bit Depths : 24 | 16 Bit -- Not Recommended : 8 Bit --If it's gonna be used in audio sessions : 32 Bit Float

 
Over & Downsampling when needed with Izotope RX 7 Standard
Dither when need with Studio One 4 Professional Dither


Contact us  if you have any questions !



What is Streaming Optimisation ? 

Due to nowdays digital distribution process and in consequence of having so many different platforms with different audio codecs & loudness normalisation process and targets;
Streaming Optimisation is requiered in order to have your music well translated to your listeners via those differents platforms.

We took the time to search and index technical datas about the majors streaming distribution platforms (e.g. Spotify, Youtube, Itunes, Tidal) including when available :
Their Loudness Normalisation Process
Their Loudness Normalisation Target Level
Their conversion codec(s)
The BitRate Type of their codec(s)
The BitRate speed of their codec(s)
The best format they recommend
... (Feel free to join the community and asks some techs if you wan't to learn more about this ! )

We analyzed the datas of the different platforms to come with a "universal" Streaming Optimised format/loudness target :
Fomart : .wav/.aif
Bit Depth : 24bit
Sample Rate : 44100Hz
Loudness Integrated : -14 LUfs (+/- 0.5)
Loudness True Peak : -1 dB (+/- 0.2 in some cases)

Following your request, the option Streaming Optimisation may also include up to 2 customization for specific platforms (if you wan't a master fully optimised for Spotify or Tidal for example).


What is Stems Mastering ? 
Stems Mastering consists in sending over your main Groups/Buss instead of your Stereo mixdown.

We usually ask for the following stems (up to 8) :
KICK / DRUMS / BASS / MELO / VOX / SFXs / FXreturns

It will allow your technician to have more room for changes on specific elements without affecting the whole track, it's also a good way to do more transparently an eventual volume balance adjustment...

Since it's an additional step with deeper processing it implies an extra fee.



What is the usual turnaround ?
Once your order is approved, files & informations are well sent you should receive your delivery :

1 Track All Inclusive - 2/3 Days
EP All Inclusive (2 to 4 Songs) - 5/6 Days
Album All inclusive(10 to 15 Songs) - Around 10 Days

Notes :

Indicated turnarounds are safly estimated and you will usually receive your delivery earlier !

Turnarounds may be delayed if agreed between you and your technician in order's ticket. 



Price & Turnaround for bigger projects ?

We do offer discounts for bigger projects, contact us with your project details for know more.
Turnarounds details will be joined along the quote.



Do you include any revisions ?

Sure ! For all inclusive 3 revision by track are included.

If used and you're still not satisfied, a additional one will be offered for free if the modification needed is due  to the technician processing while it will be charged an extra 5$ (USD) / Song if it concerns a previous issue already existing in your track.


___________________

|AUDIO REPAIR


How does it work ? Will it affect my audio file quality ?
Generally speaking, except making it better no, it won't change you audio file either as it won't be able to do magic, but Izotope RX is a tool that has already demonstrated it's capacity to fix highly precise stuff in audio files without leaving artfacts, and save a lot of time for a lot of people.
For some specific issues where the wanted source is hardly affected, RX may help but will leave some artfacts, which in some case might removed/attenuated by a custom processing by your order's technician.


What is the usual turnaround ?
Once your order is approved, files & informations are well sent you should receive your delivery :

Less than 15 minutes material - 24 Hours
Less than 1 Hours material- 2 Days
Less than 3 Hours material- 5 Days

Notes :

Indicated turnarounds are safly estimated and you will usually receive your delivery earlier !

Turnarounds may be delayed if agreed between you and your technician in order's ticket. 



Price & Turnaround for bigger projects ?

We do offer discounts for bigger projects, contact us with your project details for know more.
Turnarounds details will be joined along the quote.



Do you include any revisions ?

Sure ! For Audio Repair 1 revision by file is included.

If it's used and you're still not satisfied, a second one will be offered free if the modification needed is due to the technician processing while it will be charged an extra 5$ (USD) / Song if it concerns a previous issue already existing in your file.